IT Technologist III - Help Desk Technician

Information Technology Services at the University of Tennessee at Martin is accepting applications for an IT Technologist III (Help-Desk Technician). This position provides phone, email, and walk-in support for a variety of information technology related problems and questions. Support includes answering questions, troubleshooting problems, communicating policy, and teaching customers about software and hardware functionality. This position reports directly to the Manager of the Help Desk and Field Services.
Minimum Requirements
Bachelor's degree with four years of experience in a customer service setting, experience may substitute for education on a year-for-year basis
Strong customer service skills, including the ability to explain complex technical concepts to a diverse group of users
Excellent written and oral communication
Strong interpersonal, organizational, time management and team-building skills
Demonstrated experience writing and following technical documentation
Ability to lead and participate in group discussions
Ability to coordinate and maintain a variety of projects with significant degree of independence
Possess strong problem solving skills, including the ability to identify relationships when solving problems
Work independently, volunteer and take ownership of problems and projects, and work in a fast-past noisy environment
Ability to research new technologies and make recommendations for support
Learn and use new technologies and make decisions under pressure
A certification within 6 months of being hired as well as repair certifications for current University vendor partnerships
Working technical knowledge of personal computers (including parts and equipment knowledge), Windows and Mac operating systems, web browser troubleshooting, and other software applications
Knowledge of computer networking and DNS/DHCP
Experience with MS Office products for Windows and Mac
Experience with email clients is required
Preferred Qualifications
General knowledge of enterprise networking; familiarity with Active Directory, Banner, SharePoint, mapped network drives, knowledge of computer and account security; experience with Outlook with Exchange.
Application Process: Applicants must apply online and attach a cover letter and resume.
Application Deadline: Applicant review will begin immediately and continue until a candidate has been identified
Pay Grade 37 (non-exempt) - Salary commensurate with education and experience
To view Annual Security & Fire Report - http://www.utm.edu/departments/publicsafety/index.php

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Help Desk Service Support Specialist-Associate
Knoxville, TN Covenant Health
Senior IT Technologist I, Min H. Kao Departmen...
Knoxville, TN University of Tennessee
OR Technician III PRN
Nashville, TN Centennial Medical Center
Medical Lab Technician / Technologist - Hemato...
Nashville, TN PathGroup
Medical Lab Technician / Technologist - Chemis...
Nashville, TN PathGroup